Free Standard Delivery when you spend $100 or more on products

Terms and Conditions

RAIGAN J Pty Ltd

Terms and Conditions

This website www.raiganj.com.au, (known as “the Raigan J website”) are made available to you (herein known as “the Purchaser”) pursuant to these trading terms and conditions which are legally binding. These terms and conditions are laid out in full.

Please read through these carefully before making any purchase from this website. Your subsequent purchase will indicate your full acceptance of these terms and conditions. If you do not agree with these terms, we request that you not use this website.

These terms and conditions may be modified from time to time and your continued use of this site and any subsequent purchases made shall signify your agreement to be bound by any changes.

These terms and conditions are in effect from 1/06/2017.

Trademark

Raigan J® and

® are both registered trademarks.

 

Copyright

All designs, content and photographic material are subject to copyright and are wholly owned by Raigan J Pty Ltd. (Raigan J). No designs, content or photographic material represented on Raigan J’s website may be used without prior written authorisation.

Intellectual Property

The purchaser will not use, copy or infringe on Raigan J’s intellectual property. This means all intellectual property rights (whether created before, on or after the date of these Terms and Conditions and whether registered or unregistered) in respect of copyright, any patents, trademarks, logos, designs, software, domain names, business or trade names, together with marketing concepts and designs, product knowledge, training systems and materials, protection of confidential information, circuit layouts, inventions, know-how, product or business concepts, details of product development, and any other identifiable result of intellectual endeavour, whether arising under statute or otherwise, and which relates to any of Raigan J’s products or services.

Onselling

Under no circumstances may the Purchaser on sell or resell any of Raigan J’s items or goods at any market, website, third party online reselling channels, other retailers, private selling events or catalogue sales without written authorisation from Raigan J. Should this term be breached, Raigan J reserves the right to recover all items.

Linking To The Raigan J Website

You may link to the Raigan J homepage on the condition you do so in a way that is legal. It must be fair and not intended to damage our reputation or in any way take advantage. You may not suggest any form of Raigan J’s association or endorsement where there is none.

We reserve the right to request a link removal at any time.

Prohibitions

You will not commit or encourage a criminal offence by transmitting or distributing a virus, trojan, worm, or any other harmful or malicious program or device, post any other material which is malicious, harmful or in any way offensive or obscene. You must not hack into any aspect of the website, corrupt data or cause annoyance to other users by sending unsolicited advertising or promotional material commonly referred to as “spam”; or by attempting to affect the performance or functionality of this Website.

Raigan J will not be liable for any loss or damage caused by viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Links To Other Websites

The Raigan J website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, Raigan J cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Privacy Policy

Raigan J recognises and respects the Purchaser’s privacy and will treat any personal information as private.

The Purchaser acknowledges that it is necessary to collect personal information in order to trade with Raigan J. Personal information collected will be kept safe, confidential and respected. Raigan J only uses personal information for the purposes which the purchaser gives it to Raigan J.

Raigan J may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, Raigan J may also use your information to contact you for market research purposes. Raigan J may contact you by email, phone, fax or mail. Raigan J may use the information to customise the website according to your interests.

Raigan J will not sell or pass on any personal information to any third party however the information may need to be shared with others who may require it to complete the Purchaser’s order such as Raigan J’s transport and secure payment providers. This includes sharing information with the Purchaser’s nominated credit referees and third party credit reporting agencies.

Discloser and Disclaimer

The Raigan J website is designed to be informative and educational. The information contained in this website is not exhaustive and should not be relied on as a substitute for medical or professional advice when making decisions about your physical, emotional or mental health. While all reasonable care has been taken in the preparation of this website, and the information contained is based on current medical, naturopathic and psychological knowledge, neither Raigan J nor any contributor makes any representation of any kind, express or implied, as to the completeness or reliability of the material. Neither Raigan J, nor any contributor, will be liable for any damages of any kind to any person who uses, acts or relies upon this material. The information in this website is subject to change without notice.

Ordering

Raigan J cannot guarantee and accepts no liability in regards to the availability of stock and the time frame involved in delivering any goods or service pursuant to the Purchaser’s order. Raigan J reserves the right to cancel any order without notice.

Shipping & Order Tracking

Raigan J will deliver to most Australian addresses and to most international addresses using a contracted courier service. Australia Post requires the delivery to be signed for by the Purchaser. Any risk will pass to the Purchaser and or any other person who signs for the receipt of the delivery. Raigan J cannot accept responsibility for delays in delivery due to unforeseen circumstances such as natural disaster, strike or transport complications.

The Purchaser is responsible for providing accurate delivery instructions and address details in writing. If the nominated courier is unable to deliver the Purchaser’s order due to either incorrect information provided by the Purchaser or if there is no one to sign for and physically receive the parcel, a re-delivery fee may apply. This fee will be charged to the Purchaser’s credit card.

Liability

To the extent permitted by law, Raigan J shall not be liable for indirect or consequential losses or expenses suffered or incurred by the Purchaser in relation to the supply of goods. Raigan J’s liability is limited only to the cost of supply or re-supply of goods in accordance with these terms.

Warranties regarding the Goods

Conditions, warranties and other provisions which apply to or in respect of goods under or by virtue of the Australian Consumer Law as amended from time to time or any other enactment of the Commonwealth of Australia, the State of Victoria or of any other place and which by that enactment cannot be excluded from these Terms and Conditions shall apply without restriction or modification.

All other warranties, conditions and guarantees which would or may be implied (whether by statute law, trade usage or otherwise) into this account agreement (including in particular any which may in any way relate to quality or fitness for any particular purpose) are hereby expressly excluded from these Terms and Conditions.

Jurisdiction

This contract is made in the State of Victoria Australia.

No Commercial Use

These sites are for your personal use only. You may not, copy, distribute, transmit, display, modify, reproduce, publish, license, transfer, or sell any content, software, products, or services contained within this site. You may not use this site, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

Agreement

This agreement supersedes any and all preceding agreements between the purchaser and Raigan J.

Billing

We will accept payment for your purchase by either Visa®  MasterCard® or Amex®, through our payment Gateways E-way, Paypal and AfterPay.

All goods supplied remain the property of Raigan J until they are paid for in full.

Please ensure you enter your contact and delivery details correctly, including your phone number, so that we can contact you if necessary.

We reserve the right to cancel any order which we determine does not meet this requirement.

Currency

All product and shipping prices quoted on the Raigan J website are in Australian Dollars (AUD). All transactions are settled in AUD. Some credit providers may charge additional fees, please contact your credit provider for more information.

GST & Taxes

All purchases delivered within Australia incur the standard government Goods and Service Tax (GST). All prices listed at the Raigan J website include GST. Purchases shipped to an international address are exempt from Australian taxes (10% GST). For international orders, the prices listed do not include any overseas duties, customs or import charges which may apply depending on the landing country. Any additional international charges will be at the expense of the recipient and will not be covered by Raigan J. The customer may incur these charges at any time up to 24 months after the goods are purchased.

Raigan J reserves the right to charge any unpaid or additional taxes and duties to the original purchaser’s credit card.

Order Confirmation

Confirmation of your order will be sent to your e-mail address. The e-mail will reconfirm all delivery and shipping details, charges and any other relevant information. It is the purchaser’s responsibility to ensure that all information provided is accurate. We aim to ship within 24 to 48 hours however this may vary depending on demand at the time. Please contact us immediately should you need to make any changes to your order or if you require your order by a specific time.

Order Cancellations

Cancellation by Raigan J

Raigan J reserves the right to cancel any order at any time without notification.

Cancellation by Purchaser

We aim to ship online orders within 24 to 48 hours of the order being placed. Should you wish to cancel an order after payment has been accepted, please contact Raigan J via e-mail at helpme@raiganj.com.au or call 1800 989 687

If an order is cancelled after dispatch, freight charges will not be refunded and it will be the purchaser’s responsibility to return the parcel at their expense. Cancellations after this time will be at the sole discretion of Raigan J.

Order Tracking

Raigan J will ship to any Australian address with the most appropriate delivery method and to most international addresses using Australia Post International. You will receive an e-mail confirming the dispatch of your order. This e-mail will provide a tracking number which can be used to track the progress of your parcel.

Please note, we cannot accept responsibility for delays in delivery due to unforeseen circumstances such as natural disaster, strike, transport complications etc.

It is your responsibility to provide an accurate delivery address and contact details. A current contact number, as well as any additional information e.g. ideal delivery times or safe leaving locations should be provided in order to avoid multiple delivery attempts. Multiple delivery attempts or parcel redirection will incur an additional fee which will be billed to you, the purchaser.

Shipping Within Australia

  • Orders will be dispatched within 24 hours of your order being placed.
  • Please allow between 2 – 7 business days for delivery from date of dispatch.
  • Your order will be delivered by the most appropriate service as nominated by Raigan J during the business week.
  • A tracking number will be issued via e-mail to the e-mail address you provide which will enable you to track the progress of your parcel once it is booked.
  • To ensure speedy delivery, we recommend providing a business address where possible or providing clear delivery instructions in the ‘comments’ section of the checkout when ordering.
  • All orders will be sent via standard shipping. If you require express shipping, select this at the checkout and allow 1 – 3 business days for delivery.
  • Raigan J offers $10 flat rate shippings on all deliveries within Australia.
  • Any orders over $100 will receive free standard shipping.

International Shipping

  • The Shipping rate will be calculated via the Australia Post online calculator.
  • Please allow 3 – 10 business days for delivery from date of dispatch.
  • International orders will be delivered by Australia Post International during the business week.
  • PO Boxes are not accepted. Should you not be present to receive the shipment, a re-delivery fee will apply.
  • A tracking number will be issued via e-mail to the e-mail address you provide which will enable you to track the progress of your parcel once it is booked.

Duties and Taxes on International Orders

All prices at www.raiganj.com.au are in Australian Dollars (AUD).

Orders being sent overseas are exempt from Australian taxes (GST). The prices listed on the website include GST but do not include any other overseas duties or customs charges which may apply (country specific). Any additional charges applicable in the destination country will be charged to the recipient.

Raigan J reserves the right to charge any duties not paid to the original purchaser up to 24 months following delivery or attempted delivery.

Pre order

A Pre-order means you are paying for and securing a bag from a shipment that is due to arrive soon.  This means that the pre-order item won’t be shipped straight away but will be sent as soon as we receive the stock, with delivery dates as per regular Terms and Conditions for orders.

Your placing of a pre­ order constitutes your express agreement to Raigan J’s Full Terms and Conditions

When placing a Pre-Order for Raigan J products, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Raigan J shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your product being shipped by going into your account and updating shipping address.

You acknowledge and agree that Raigan J may decline or delay reserved orders to avoid over ordering or as it deems appropriate, provided that we will make efforts to inform you within two (2) weeks of our receipt of your Pre-Order via phone or email, and that you will be entitled to a full refund of the purchase Price.

Payment of Pre order

You will be charged the full Price of the Products at the time of placing the Pre-Order. If Raigan J is unable to commence shipping the Products on or before the date specified at the time of Pre-Order, Raigan J shall process a full refund to you.

Shipping of pre-orders

Although we will make efforts to begin delivering Products as soon as reasonably practicable, you understand and agree that there may be delays due to the volume of bags pre-ordered.  Please note, we cannot accept responsibility for delays in delivery due to unforeseen circumstances such as natural disaster, strike, transport complications etc.

Raigan J is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. We will provide you periodical updates with respect to such delivery schedule.

Product Returns And Exchanges

Proof of purchase must be supplied for all returns/exchanges/repairs and faults.

Any item purchased online cannot be returned to one of Raigan J’s independent stockists.

Returns

If you have received your items and feel that the product doesn’t suit you we are happy to offer you an exchange, a credit voucher or full exchange on all full priced items. Returns will be accepted within 30 days of your items being received on the conditions that they are to be returned in original, unused condition with tags and labels still attached. Any postage costs sustained or associated with the order and return of the stocks, cannot be refunded.

Please fill out our returns form here or contact the  HelpMe support desk for further information and support.

For any faulty items, please contact HelpMe support desk to arrange for collection and shipping of your item.  Alternatively call 1800 989 687

Sale Items

No refund or exchange on sale items will be offered. Faulty items will be accepted in accordance with the ACCC guidelines.

Change Of Mind

For full priced items, Raigan J is happy to provide you with an exchange, refund or credit voucher should you have a change of mind within 30 days of your items being received on the conditions that they are to be returned in original, unused condition with tags and labels still attached. Any postage costs sustained or associated with the order and return of the stocks, cannot be refunded.

Returning Goods

The Purchaser is responsible for the cost of returning goods to Raigan J. Raigan J cannot be responsible for goods damaged in return transit. Raigan J recommends using a postage method which insures items in transit.

Faulty Items

In accordance with the Australian Consumer Law we will offer a refund or replacement when an item is faulty or demonstrating a major problem and is unable to be repaired. Raigan J reserves the right to offer to repair an item wherever possible before a refund or replacement is put forward.

If you have received something a product which is faulty, please contact us on 1800 989 684 or email us through HelpMe

A faulty item will usually be known within the first 14 days. We will offer a refund or replacement when an item is faulty or demonstrating a major problem. Proof of purchase is required.

We will organise through our couriers to pick up the faulty items at a cost to Raigan J. Please do not send your item back until arrangements have been made by one of Raigan J staff members. Shipping costs will be the responsibility of Raigan J, however if arrangements have been made prior to Raigan J consent and acknowledgement, the Purchaser may be liable for the costs.

We will assess the goods once we receive them. If goods are deemed faulty, we will send you a replacement in the same colour and size. If the item has sold out and cannot be replaced, a full refund will be offered on the original purchase price. Alternatively, we will offer the opportunity to exchange the sold out item for another product – any difference in price to either be credited or charged accordingly.

Refunds will only be made to the original purchaser using the card that was used for the original purchase.

We will not cover shipping costs for items damaged due to mistreatment or harsh wear.

Sizing & Photo Representation

The website offers as accurate as possible a representation of the product and its colour. Raigan J products are handmade using a variety of polyurethane materials. There may on occasion be slight variations in colour.

Colour representation may also vary slightly due to computer image quality and screen settings.

Should you require further information and specifications on the product, email us on Product Information

Care Guide

How To Care For Your Raigan J bag

How you use your bag, the weight it carries and environmental factors like heat, moisture and sunlight that the bag encounters while being worn and during storage will ascertain how long it will last. Here are some tips in getting the longest possible lifespan out of your beloved new Raigan J bag. Genuine manufacturing faults are usually detected within a 3 month warranty period.

Storage Tips

Take care when unpacking your new bag – Open the packaging carefully to avoid damaging the bag and its parts.

Store your bag with care – It is recommended to store your bags in their own protective dust cloth bag or use a natural fibre soft pillowslip. Keep them stuffed with clean bubble wrap or clean plastic to retain their shape and do not crush them on top of one another. Using bubble wrap to stuff your bags helps as it does not attract moths in the same way as tissue paper can. Make sure it’s clean when put away in storage.

Storage Environment – Store your bags in a cool dry space that does not encounter sunlight or natural elements.

Avoid hanging your bag by its straps – This puts pressure on its strap connectors and can wear out its seams prematurely.

Keeping Your Bag Clean

Avoid contact with the ground – Prevent picking up germs and unwanted dirt by hanging your bag or placing it on a clean shelf rather than placing it on the ground.  The Raigan J bag comes with its own hook so when open, can hang behind a public toilet door and handle.

Regularly clean out your bag – Over time you may get a build-up of dirt, crumbs and paper, which can permanently mark or stain your bag.

Cleaning your bag – Products like a light surface spray or baby wipes can be used to clean polyurethane bags. For both leather and polyurethane bags, dirt can usually be cleaned off with a slightly damp cloth with warm soapy water and a sparse amount of eucalyptus oil can sometimes remove grease stains.

For polyurethane bags, harder to move stains and smudges can often be removed by rubbing alcohol on the affected area with a cloth. Always test any fabric protectors or cleaning aids in an inconspicuous place before treating the entire bag. If your bag becomes unclean and you encounter any damage while cleaning the bag we cannot be held responsible for any damages that occur. Keeping your bag clean at all times will avoid any disappointment with your purchase.

Removing unwanted smells – Coffee beans smell great and can be useful in reducing unwanted odour from your bag. Just place a small cloth bag filled with some coffee beans inside your bag overnight. The beans will help in absorbing the odour and the coffee aroma can remove the bad smell out of the bag.

Bag Care During Usage

The sun, rain and other natural elements can be hazardous.  Avoid your bag coming into contact with environmental factors like excessive sunlight, rain, moisture, heat, snow and sand. Your bag can be subject to softening and heat damage when left in extreme heat, for example at a winery on a long lunch sitting at a table in the sun on a 35 degree day. Excessive sunlight can cause polyurethane coating to crack and can dry up the natural oil content in leather, making it brittle and cracked. Water, chemicals and sunlight can also cause colours to fade.

Avoid contact with ough and sharp surfaces or edged surfaces to prevent damage to the outer materials.

Avoiding Back And Neck Strain

Health care professionals recommend carrying a maximum weight in your bag of around 1 to 3 kilograms to prevent injury to your back, neck and shoulders. Carrying less weight will also lengthen the life of your bag and provide less stress on the handles.

When carrying a bag, switch from left arm to right arm frequently to avoid placing the burden of the weight on one side of your body.

Place all necessary items such as wallets, keys and mobile phones in the front pockets of the bag or at an easy-to-access place. Raigan J bags have been designed to take the guess work out of where things are in your bag, providing practical solutions that will reduce the amount of stretching around to reach for certain items that can result in a pulled neck or back.

Material Care Guide

Polyurethane

Our products made with polyurethane (PU) are easy to maintain and can last just as long as real leather. The benefits of PU is that it is more resistant to scuffs and marks and has less of a chance to stretch and fade.

Please consider the following steps when caring for your Raigan J PU product:

To look after and protect your product, we recommend following these steps:

  • Wipe clean with a damp cloth
  • Waterproof external material with a good quality protector
  • Keep away from heat and direct sunlight
  • Store in a dry, cool place
  • If wet, remove contents, wipe off excess water and hang via J hook to dry

Contact Us

Need To Chat?

If you have any questions or comments for us, please drop us a line at:

Questions

What I Think

Or phone 1800 989 687

For information on your local stockists, contact us at:

Local Stockist Information

Or phone 1800 989 687

THANK YOU