RAIGAN J Pty Ltd
Terms and Conditions
This website www.raiganj.com.au, (known as “the Raigan J website”) are made available to you (herein known as “the Purchaser”) pursuant to these trading terms and conditions which are legally binding. These terms and conditions are laid out in full.
Please read through these carefully before making any purchase or reading information from this website. Your subsequent purchase will indicate your full acceptance of these terms and conditions. If you do not agree with these terms, we request that you not use this website.
These terms and conditions may be modified from time to time and your continued use of this site and any subsequent purchases made shall signify your agreement to be bound by any changes.
Raigan J® and
® are both registered trademarks.
All designs, content and photographic material are subject to copyright and are wholly owned by Raigan J Pty Ltd. (Raigan J). No designs, content or photographic material represented on Raigan J’s website may be used without prior written authorisation.
The purchaser will not use, copy or infringe on Raigan J’s intellectual property. This means all intellectual property rights (whether created before, on or after the date of these Terms and Conditions and whether registered or unregistered) in respect of copyright, any patents, trademarks, logos, designs, software, domain names, business or trade names, together with marketing concepts and designs, product knowledge, training systems and materials, protection of confidential information, circuit layouts, inventions, know-how, product or business concepts, details of product development, and any other identifiable result of intellectual endeavour, whether arising under statute or otherwise, and which relates to any of Raigan J’s products or services.
Under no circumstances may the Purchaser on sell or resell any of Raigan J’s items or goods at any market, website, third party online reselling channels, other retailers, private selling events or catalogue sales without written authorisation from Raigan J. Should this term be breached, Raigan J reserves the right to recover all items.
Linking To The Raigan J Website
You may link to the Raigan J homepage on the condition you do so in a way that is legal. It must be fair and not intended to damage our reputation or in any way take advantage. You may not suggest any form of Raigan J’s association or endorsement where there is none.
We reserve the right to request a link removal at any time.
You will not commit or encourage a criminal offence by transmitting or distributing a virus, trojan, worm, or any other harmful or malicious program or device, post any other material which is malicious, harmful or in any way offensive or obscene. You must not hack into any aspect of the website, corrupt data or cause annoyance to other users by sending unsolicited advertising or promotional material commonly referred to as “spam”; or by attempting to affect the performance or functionality of this Website.
Raigan J will not be liable for any loss or damage caused by viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Links To Other Websites
The Raigan J website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, Raigan J cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Raigan J values the privacy and security of our customers. Our priority is that you feel safe and secure during your visit to our website. We endeavor to handle your private and personal information carefully, at all times.
We require all website visitors and customers to read this policy carefully before engaging with our service. Once you engage with our service in any way, including the purchase of our products, we will assume that you have read, understood and consented to the use of your information in any and all of the ways outlined below, and in any way incidental to those uses in the ordinary course of our business at Raigan J Pty Ltd.
COLLECTION OF INFORMATION
In order to fulfill our service to you, Raigan J will require several pieces of information from you. This will include personal details including, but not necessarily limited to, your full name, address, contact phone number, e-mail address and payment information. All payment information is encrypted and is never transmitted to us in an identifiable format. Please see our section on Payment information below for further details.
You may sign up to our website, in order to receive updates about our range of products or other information, by providing us with your personal e-mail address.
Refusal to provide one or more of the requested pieces of information will affect your ability to successfully access our full service.
If you have any concerns about sharing any piece of required information through our website, please contact us directly and we will be happy to assist you further.
How We collect your personal information
You are not anonymous to Raigan J when you log into the Site or post any content on the Site or any associated forum. To enable Raigan J to improve our existing services and to create new service features, we may collect, and share with other users and our service providers, information about the way you use our services, including (but not limited to) the transactions you enter into on the Site.
We may collect your personal information when you:
- have consented to your personal information being shared with us and that consent has not been withdrawn;
- use the Site to create an account, place an order or subscribe to our marketing programs;
- access and use the Site, or interact with Raigan J via social media or digital media;
- provide information to our team members;
- or otherwise communicate in a public forum on the Site,
We do not in any way control, and do not accept any responsibility or liability whatsoever for, the disclosure or use of personal information which is voluntarily posted by you in any publicly accessible area of the Site.
We may also receive and record information from your internet browser and computer, including IP addresses, cookies (further information below), software and hardware attributes and your page requests.
In addition to data collected from your submissions, Raigan J may also collect data on your internet behaviour from Facebook, other social media sites, and other services.
How We use your personal information
We collect your personal information for the primary purpose of being able to sell, deliver and promote our products and services to you. We also collect your personal information for the following purposes:
- to identify you and authenticate your Raigan J account;
- to protect Raigan J and the users of the Site;
- to customise the content and any advertising displayed on the Site;
- to provide, maintain, protect and improve our products and services;
- to develop new service features;
- to deliver products and services to you;
- to identify your shopping preferences and a list of products and services you have purchased from Raigan J. This may include your shopping history, product types, colours, occasion date, or other attributes of products and services We have provided to you or may provide to you in the future;
- to communicate with you, including about products and services, special offers and events which might interest you;
- to answer your questions and provide you with information or advice;
- to collect information you provide to us via our Site, application forms, or directly to team members in relation to our products and services;
- to understand your marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email or other);
- to interact with you via social media and digital marketing;
- to identify the devices that you use, when you use a computer, mobile phone, smart phone, tablet, or other device to access or interact with us through our online presences (including the Site, websites or pages, social media accounts and other online presences). This information may include session cookies, your device IMEI number, IP address or MAC address; and
- to comply with laws or regulations or to comply with any directions given by regulators or authorities,
(each a “Purpose” and together, the “Purposes”).
You agree that if you change the settings on your internet browser to block or restrict cookies (including cookies associated with Raigan J’s products and services), or to indicate when a cookie is being set by Raigan J, the Site may not work as intended. While you may still be able to use the Site if your cookies are disabled, the Site may not function properly on your device and you may not be able to take advantage of certain features of the Site.
As you browse the Site, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner then enables us to present you with retargeting advertising on other sites based on your previous interaction with the Site. The techniques our partners employ means that they do not collect personal information such as your name, email address, postal address or telephone number.
Protecting and Maintaining Personal Information
Your account is protected by a password for your privacy and security. We will take all reasonable steps to protect the information We hold about you from unauthorised access, use and disclosure. However, We cannot guarantee the absolute security of that information, or that our systems will be secure from unauthorised access, modification or disclosure. All the personal information you provide to Raigan J is protected by an encrypted connection. However, the Internet is not in itself a secure environment and We cannot give an absolute assurance that your information will be secure at all times. Transmission of personal information over the Internet is at your own risk and you should only enter, or instruct the entering of, personal information to the Site within a secure environment.
You are entirely responsible for maintaining the security of your passwords and/or account information.
Disclosure of your personal information
Your personal information may be disclosed in connection with any Purpose to any of the following persons:
- our employees, contractors or service providers, to the extent reasonably necessary to fulfil our obligations to you. This may include internet service providers, IT systems administrators, mailing houses, couriers, payment processors and data entry service providers;
- our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required;
- suppliers, delivery providers and other service providers and third parties with whom We have commercial relationships, for business, marketing and related purposes;
- a third party where that third party acquires or intends to acquire Raigan J or its assets; if required by law, to any person authorised by such law; and for any other purpose permitted by law.
Cross-border disclosure of personal information
Your use of the Site may result in the transfer of your personal information across international boundaries. Your use of the Site will be taken as consent to these transfers. If you provide Raigan J with your personal information, you acknowledge and agree that We may disclose your personal information to any of our service providers that are located in countries outside of Australia.
When you register on the Site you may receive updates on our latest products and services, news and special offers, and those of our valued affiliate service providers and other third parties with whom We have commercial relationships (“Marketing Material”), via your Raigan J account, personal e-mail address. Once you receive Marketing Material, you may, at any time, opt-out of receiving Marketing Material. To opt-out you can click on the “unsubscribe” link in any email containing Marketing Material that we send you, or you can request an opt-out by emailing us using the contact information provided on the Site. If you no longer consent to receiving Marketing Material then you must opt-out in one of the ways mentioned in this section.
We reserve the right to send you administrative and account-related messages that you may not opt-out of. To cease all communications to you from Us, you must close down your Raigan J account.
Accessing Personal Information
We will allow you, at any time, to access, edit, update and/ or delete the personal information that We hold about you, unless:
We are legally required or permitted to deny you access to, and/or to retain, the information; or you make request(s) that are unreasonably repetitive, require us to make a disproportionate technical effort (for example, to develop an entirely new system), risk the privacy of others, or would be highly impractical to comply with.
If you wish to access the personal information We hold about you, or to delete your Raigan J account, you should email us using the contact information provided on the Site.
We need to prevent information in our systems from being accidentally or maliciously destroyed. This means that, where you delete information from the Site, residual copies of that information on our active servers, as well as any corresponding information on our back-up systems, may not be immediately deleted.
Discloser and Disclaimer
The Raigan J website is designed to be informative and educational. The information contained in this website is not exhaustive and should not be relied on as a substitute for medical or professional advice when making decisions about your physical, emotional or mental health. While all reasonable care has been taken in the preparation of this website, and the information contained is based on current medical, naturopathic and psychological knowledge, neither Raigan J nor any contributor makes any representation of any kind, express or implied, as to the completeness or reliability of the material. Neither Raigan J, nor any contributor, will be liable for any damages of any kind to any person who uses, acts or relies upon this material. The information in this website is subject to change without notice.
Raigan J cannot guarantee and accepts no liability in regards to the availability of stock and the time frame involved in delivering any goods or service pursuant to the Purchaser’s order. Raigan J reserves the right to cancel any order without notice.
Shipping & Order Tracking
Raigan J will deliver to most Australian addresses and to most international addresses using a contracted courier service. Australia Post requires the delivery to be signed for by the Purchaser. Any risk will pass to the Purchaser and or any other person who signs for the receipt of the delivery. Raigan J cannot accept responsibility for delays in delivery due to unforeseen circumstances such as natural disaster, strike or transport complications.
The Purchaser is responsible for providing accurate delivery instructions and address details in writing. If the nominated courier is unable to deliver the Purchaser’s order due to either incorrect information provided by the Purchaser or if there is no one to sign for and physically receive the parcel, a re-delivery fee may apply. This fee will be charged to the Purchaser’s credit card.
To the extent permitted by law, Raigan J shall not be liable for indirect or consequential losses or expenses suffered or incurred by the Purchaser in relation to the supply of goods. Raigan J’s liability is limited only to the cost of supply or re-supply of goods in accordance with these terms.
Warranties regarding the Goods
Conditions, warranties and other provisions which apply to or in respect of goods under or by virtue of the Australian Consumer Law as amended from time to time or any other enactment of the Commonwealth of Australia, the State of Victoria or of any other place and which by that enactment cannot be excluded from these Terms and Conditions shall apply without restriction or modification.
All other warranties, conditions and guarantees which would or may be implied (whether by statute law, trade usage or otherwise) into this account agreement (including in particular any which may in any way relate to quality or fitness for any particular purpose) are hereby expressly excluded from these Terms and Conditions.
This contract is made in the State of Victoria Australia.
No Commercial Use
These sites are for your personal use only. You may not, copy, distribute, transmit, display, modify, reproduce, publish, license, transfer, or sell any content, software, products, or services contained within this site. You may not use this site, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.
This agreement supersedes any and all preceding agreements between the purchaser and Raigan J.
We will accept payment for your purchase by either Visa® MasterCard® or Amex®, through our payment Gateways E-way, Paypal and AfterPay.
All goods supplied remain the property of Raigan J until they are paid for in full.
Please ensure you enter your contact and delivery details correctly, including your phone number, so that we can contact you if necessary.
We reserve the right to cancel any order which we determine does not meet this requirement.
All product and shipping prices quoted on the Raigan J website are in Australian Dollars (AUD). All transactions are settled in AUD. Some credit providers may charge additional fees, please contact your credit provider for more information.
GST & Taxes
All purchases delivered within Australia incur the standard government Goods and Service Tax (GST). All prices listed at the Raigan J website include GST. Purchases shipped to an international address are exempt from Australian taxes (10% GST). For international orders, the prices listed do not include any overseas duties, customs or import charges which may apply depending on the landing country. Any additional international charges will be at the expense of the recipient and will not be covered by Raigan J. The customer may incur these charges at any time up to 24 months after the goods are purchased.
Raigan J reserves the right to charge any unpaid or additional taxes and duties to the original purchaser’s credit card.
Confirmation of your order will be sent to your e-mail address. The e-mail will reconfirm all delivery and shipping details, charges and any other relevant information. It is the purchaser’s responsibility to ensure that all information provided is accurate. We aim to ship within 24 to 48 hours however this may vary depending on demand at the time. Please contact us immediately should you need to make any changes to your order or if you require your order by a specific time.
Cancellation by Raigan J
Raigan J reserves the right to cancel any order at any time without notification.
Cancellation by Purchaser
We aim to ship online orders within 24 to 48 hours of the order being placed. Should you wish to cancel an order after payment has been accepted, please contact Raigan J via e-mail at firstname.lastname@example.org or call 1800 989 687
If an order is cancelled after dispatch, freight charges will not be refunded and it will be the purchaser’s responsibility to return the parcel at their expense. Cancellations after this time will be at the sole discretion of Raigan J.
Raigan J will ship to any Australian address with the most appropriate delivery method and to most international addresses using Australia Post International. You will receive an e-mail confirming the dispatch of your order. This e-mail will provide a tracking number which can be used to track the progress of your parcel.
Please note, we cannot accept responsibility for delays in delivery due to unforeseen circumstances such as natural disaster, strike, transport complications etc.
It is your responsibility to provide an accurate delivery address and contact details. A current contact number, as well as any additional information e.g. ideal delivery times or safe leaving locations should be provided in order to avoid multiple delivery attempts. Multiple delivery attempts or parcel redirection will incur an additional fee which will be billed to you, the purchaser.
Shipping Within Australia
- Orders will be dispatched within 24 hours of your order being placed.
- Please allow between 2 – 7 business days for delivery from date of dispatch.
- Your order will be delivered by the most appropriate service as nominated by Raigan J during the business week.
- A tracking number will be issued via e-mail to the e-mail address you provide which will enable you to track the progress of your parcel once it is booked.
- To ensure speedy delivery, we recommend providing a business address where possible or providing clear delivery instructions in the ‘comments’ section of the checkout when ordering.
- All orders will be sent via standard shipping. If you require express shipping, select this at the checkout and allow 1 – 3 business days for delivery.
- Raigan J offers $10 flat rate shippings on all deliveries within Australia.
- Any orders over $100 will receive free standard shipping.
- The Shipping rate will be calculated via the Australia Post online calculator.
- Please allow 5 – 15 business days for delivery from date of dispatch.
- International orders will be delivered by Australia Post International during the business week.
- PO Boxes are not accepted. Should you not be present to receive the shipment, a re-delivery fee will apply.
- A tracking number will be issued via e-mail only to recipients who order via standard shipping. The e-mail address you provide which will enable you to track the progress of your parcel once it is booked.
- For all customers who order via economy post, this will be sent without a tracking number. Raigan J is not liable for any damages and non delivery using this order. For any disputes we ask that the customer contact the help desk on email@example.com to speak to one of our staff.
Duties and Taxes on International Orders
All prices at www.raiganj.com.au are in Australian Dollars (AUD).
Orders being sent overseas are exempt from Australian taxes (GST). The prices listed on the website include GST but do not include any other overseas duties or customs charges which may apply (country specific). Any additional charges applicable in the destination country will be charged to the recipient.
Raigan J reserves the right to charge any duties not paid to the original purchaser up to 24 months following delivery or attempted delivery.
A Pre-order means you are paying for and securing a bag from a shipment that is due to arrive soon. This means that the pre-order item won’t be shipped straight away but will be sent as soon as we receive the stock, with delivery dates as per regular Terms and Conditions for orders.
Your placing of a pre order constitutes your express agreement to Raigan J’s Full Terms and Conditions
When placing a Pre-Order for Raigan J products, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Raigan J shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your product being shipped by going into your account and updating shipping address.
You acknowledge and agree that Raigan J may decline or delay reserved orders to avoid over ordering or as it deems appropriate, provided that we will make efforts to inform you within two (2) weeks of our receipt of your Pre-Order via phone or email, and that you will be entitled to a full refund of the purchase Price.
Payment of Pre order
You will be charged the full Price of the Products at the time of placing the Pre-Order. If Raigan J is unable to commence shipping the Products on or before the date specified at the time of Pre-Order, Raigan J shall process a full refund to you.
Shipping of pre-orders
Although we will make efforts to begin delivering Products as soon as reasonably practicable, you understand and agree that there may be delays due to the volume of bags pre-ordered. Please note, we cannot accept responsibility for delays in delivery due to unforeseen circumstances such as natural disaster, strike, transport complications etc.
Raigan J is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. We will provide you periodical updates with respect to such delivery schedule.
Product Returns And Exchanges
Proof of purchase must be supplied for all returns/exchanges/repairs and faults.
Any item purchased online cannot be returned to one of Raigan J’s independent stockists.
If you have received your items and feel that the product doesn’t suit you we are happy to offer you an exchange, a credit voucher or full exchange on all full priced items. Returns will be accepted within 30 days of your items being received on the conditions that they are to be returned in original, unused condition with tags and labels still attached. Any postage costs sustained or associated with the order and return of the stocks, cannot be refunded.
Please fill out our returns form here or contact the HelpMe support desk for further information and support.
For any faulty items, please contact HelpMe support desk to arrange for collection and shipping of your item. Alternatively call 1800 989 687
No refund or exchange on sale items will be offered. Faulty items will be accepted in accordance with the ACCC guidelines.
Change Of Mind
For full priced items, Raigan J is happy to provide you with an exchange, refund or credit voucher should you have a change of mind within 30 days of your items being received on the conditions that they are to be returned in original, unused condition with tags and labels still attached. Any postage costs sustained or associated with the order and return of the stocks, cannot be refunded.
The Purchaser is responsible for the cost of returning goods to Raigan J. Raigan J cannot be responsible for goods damaged in return transit. Raigan J recommends using a postage method which insures items in transit.
In accordance with the Australian Consumer Law we will offer a refund or replacement when an item is faulty or demonstrating a major problem and is unable to be repaired. Raigan J reserves the right to offer to repair an item wherever possible before a refund or replacement is put forward.
If you have received something a product which is faulty, please contact us on 1800 989 684 or email us through HelpMe
A faulty item will usually be known within the first 14 days. We will offer a refund or replacement when an item is faulty or demonstrating a major problem. Proof of purchase is required.
We will organise through our couriers to pick up the faulty items at a cost to Raigan J. Please do not send your item back until arrangements have been made by one of Raigan J staff members. Shipping costs will be the responsibility of Raigan J, however if arrangements have been made prior to Raigan J consent and acknowledgement, the Purchaser may be liable for the costs.
We will assess the goods once we receive them. If goods are deemed faulty, we will send you a replacement in the same colour and size. If the item has sold out and cannot be replaced, a full refund will be offered on the original purchase price. Alternatively, we will offer the opportunity to exchange the sold out item for another product – any difference in price to either be credited or charged accordingly.
Refunds will only be made to the original purchaser using the card that was used for the original purchase.
We will not cover shipping costs for items damaged due to mistreatment or harsh wear.
Sizing & Photo Representation
The website offers as accurate as possible a representation of the product and its colour. Raigan J products are handmade using a variety of polyurethane materials. There may on occasion be slight variations in colour.
Colour representation may also vary slightly due to computer image quality and screen settings.
Should you require further information and specifications on the product, email us on Product Information
How To Care For Your Raigan J bag
How you use your bag, the weight it carries and environmental factors like heat, moisture and sunlight that the bag encounters while being worn and during storage will ascertain how long it will last. Here are some tips in getting the longest possible lifespan out of your beloved new Raigan J bag. Genuine manufacturing faults are usually detected within a 3 month warranty period.
Take care when unpacking your new bag – Open the packaging carefully to avoid damaging the bag and its parts.
Store your bag with care – It is recommended to store your bags in their own protective dust cloth bag or use a natural fibre soft pillowslip. Keep them stuffed with clean bubble wrap or clean plastic to retain their shape and do not crush them on top of one another. Using bubble wrap to stuff your bags helps as it does not attract moths in the same way as tissue paper can. Make sure it’s clean when put away in storage.
Storage Environment – Store your bags in a cool dry space that does not encounter sunlight or natural elements.
Avoid hanging your bag by its straps – This puts pressure on its strap connectors and can wear out its seams prematurely.
Keeping Your Bag Clean
Avoid contact with the ground – Prevent picking up germs and unwanted dirt by hanging your bag or placing it on a clean shelf rather than placing it on the ground. The Raigan J bag comes with its own hook so when open, can hang behind a public toilet door and handle.
Regularly clean out your bag – Over time you may get a build-up of dirt, crumbs and paper, which can permanently mark or stain your bag.
Cleaning your bag – Products like a light surface spray or baby wipes can be used to clean polyurethane bags. For both leather and polyurethane bags, dirt can usually be cleaned off with a slightly damp cloth with warm soapy water and a sparse amount of eucalyptus oil can sometimes remove grease stains.
For polyurethane bags, harder to move stains and smudges can often be removed by rubbing alcohol on the affected area with a cloth. Always test any fabric protectors or cleaning aids in an inconspicuous place before treating the entire bag. If your bag becomes unclean and you encounter any damage while cleaning the bag we cannot be held responsible for any damages that occur. Keeping your bag clean at all times will avoid any disappointment with your purchase.
Removing unwanted smells – Coffee beans smell great and can be useful in reducing unwanted odour from your bag. Just place a small cloth bag filled with some coffee beans inside your bag overnight. The beans will help in absorbing the odour and the coffee aroma can remove the bad smell out of the bag.
Bag Care During Usage
The sun, rain and other natural elements can be hazardous. Avoid your bag coming into contact with environmental factors like excessive sunlight, rain, moisture, heat, snow and sand. Your bag can be subject to softening and heat damage when left in extreme heat, for example at a winery on a long lunch sitting at a table in the sun on a 35 degree day. Excessive sunlight can cause polyurethane coating to crack and can dry up the natural oil content in leather, making it brittle and cracked. Water, chemicals and sunlight can also cause colours to fade.
Avoid contact with ough and sharp surfaces or edged surfaces to prevent damage to the outer materials.
Avoiding Back And Neck Strain
Health care professionals recommend carrying a maximum weight in your bag of around 1 to 3 kilograms to prevent injury to your back, neck and shoulders. Carrying less weight will also lengthen the life of your bag and provide less stress on the handles.
When carrying a bag, switch from left arm to right arm frequently to avoid placing the burden of the weight on one side of your body.
Place all necessary items such as wallets, keys and mobile phones in the front pockets of the bag or at an easy-to-access place. Raigan J bags have been designed to take the guess work out of where things are in your bag, providing practical solutions that will reduce the amount of stretching around to reach for certain items that can result in a pulled neck or back.
Material Care Guide
Our products made with polyurethane (PU) are easy to maintain and can last just as long as real leather. The benefits of PU is that it is more resistant to scuffs and marks and has less of a chance to stretch and fade.
Please consider the following steps when caring for your Raigan J PU product:
To look after and protect your product, we recommend following these steps:
- Wipe clean with a damp cloth
- Waterproof external material with a good quality protector
- Keep away from heat and direct sunlight
- Store in a dry, cool place
- If wet, remove contents, wipe off excess water and hang via J hook to dry
Need To Chat?
If you have any questions or comments for us, please drop us a line at:
Or phone 1800 989 687
For information on your local stockists, contact us at:
Or phone 1800 989 687