When you purchase a Raigan J Gift Voucher, it will be delivered directly to your email inbox. You can choose whether you send it directly to your loved one via email or we mail it personally via a different shipping address
A code will be given and used at the point of checkout. If you want to know more, email us on firstname.lastname@example.org
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We will ship all orders within 24 hours of your purchase. Your order should be received within 5-10 working days, however if there is an issue, one of our staff at Raigan J will contact you and advise of any changes to shipping dates.
During peak trading times, such as Christmas and sales, we will endeavour to maintain our 24 hour shipping policy, however due to the volume, there may be delays. You will receive an email with your tracking number to ensure you are in touch with your purchase. We are as excited as you to get our product to you as soon as possible!
We offer a flat rate of $8 for all shipping within Australia. For any orders over $100 we will provide free shipping.
If you have received your items and feel that the product doesn’t suit you we are happy to offer you an exchange, a credit voucher or full exchange on all full priced items. Returns will be accepted within 30 days of your items being received on the conditions that they are to be returned in original, unused condition with tags and labels still attached.
Please fill out our returns form here or contact the HelpMe support desk for further information and support.
For any faulty items, please contact HelpMe support desk to arrange for collection and shipping of your item.
Gift Vouchers are valid for a duration of 2 years from date of purchase. Once the voucher number has been applied at the checkout and an order is placed, the terms and conditions of sale will be applicable.
Our products made with Vegan Leather are easy to maintain and can last just as long as real leather. The benefits of Vegan Leather is that it is more resistant to scuffs and marks and has less of a chance to stretch and fade.
To look after and protect your product, we recommend following these steps:
- Wipe clean with a damp cloth
- Waterproof external material with a good quality protector
- Keep away from heat and direct sunlight
- Store in a dry, cool place
- If wet, remove contents, wipe off excess water and hang via J hook to dry